Senior System Administrator

About This Role

Administer, configure, and continuously improve business systems like NetSuite and Workday, partnering with stakeholders across various departments to translate business needs into scalable solutions. Serve as an escalation point for complex support issues and govern change management.

Responsibilities

• Implement, analyze, and continuously improve business systems to support evolving business processes and growth.
• Administer configuration including roles/permissions, forms, fields, workflows, custom records, approvals, and reporting structures.
• Own security and access control, including role design and permissioning, and support periodic reviews and audit readiness.
• Provide tier-2/tier-3 support and troubleshooting for complex issues, identifying root causes and documenting resolutions.
• Manage changes across the lifecycle (intake → design → build/config → testing → release) to prevent negative business impact.
• Administer and document user acceptance testing (UAT) with end users; coordinate release readiness and post-release validation.
• Develop and maintain saved searches, dashboards, KPIs, and reporting to improve visibility and decision-making.
• Support data management activities (imports, cleanup, governance standards) to maintain data accuracy and integrity.
• Partner with developers and technical specialists on matters of design, testing, debugging, access, and integration.
• Create and deliver user documentation and training materials; provide ongoing system support.

Requirements

• 5+ years of hands-on System administration experience (configuration, security, and cross-functional support)
• Demonstrated ability to map business processes to ERP functionality and recommend improvements
• Strong troubleshooting, debugging, and problem-solving skills; high attention to detail and data integrity
• Experience planning/supporting UAT, producing training/documentation, and supporting end users in a fast-paced environment
• Excellent communication skills and ability to liaise between business stakeholders and technical teams

Qualifications

• Bachelors in information systems/computer science
• 5+ years of hands-on applicable System administration experience (configuration, security, and cross-functional support).

Nice to Have

• Experience with SuiteAnalytics
• Familiarity with SuiteScript and integration patterns (REST/SOAP/iPaaS)
• Experience with Adyen, Avalara, Coupa
• Experience supporting multi-subsidiary, multi-currency, or global ERP operations

Skills

* Required skills

Certifications