Senior Software Engineer

About This Role

This Senior Software Engineer will build large-scale, enterprise-grade systems to transform retail commerce using conversational AI. The role involves working across backend and frontend domains, collaborating with various teams, and launching advanced conversational experiences for major Latin American retailers.

Responsibilities

• Design, build, and launch production-grade conversational AI solutions for enterprise clients, from rapid prototypes to scalable deployments
• Collaborate cross-functionally with product managers, designers, and enterprise partners to define user journeys, performance goals, and success metrics
• Leverage and contribute to Connectly’s AI platform, working with engineering teams to integrate new capabilities and influence platform direction
• Experiment with AI-driven features, including LLM-based agents, retrieval systems, and automation pipelines to continuously improve customer engagement
• Develop and maintain backend systems using Python, AWS, Kafka, Postgres, and DynamoDB for scalability and reliability
• Establish, track, and iterate on AI performance metrics, leveraging data to optimize outcomes and drive measurable business results
• Plan and manage your workstream, making thoughtful tradeoffs between deadlines, quality, and innovation
• Mentor teammates, contribute to code reviews, and uphold engineering best practices in a fast-moving, distributed environment

Requirements

• 5+ years of experience in hands-on software engineering roles
• Proven track record building and scaling enterprise systems using Python, AWS, Kafka, Postgres, and/or DynamoDB
• Exceptional communication skills with both technical and non-technical stakeholders
• Deep attention to detail paired with strong system-level thinking
• Bias for action and results, with comfort navigating ambiguity and evolving product needs

Qualifications

• BS or MS in Computer Science or related technical field
• 5+ years of experience in hands-on software engineering roles

Nice to Have

• Experience with frontend engineering (React, TypeScript, etc.)
• Prior experience developing or deploying conversational AI applications
• Experience working in fast-paced, customer-centric environments, ideally in a startup or high-growth tech company
• Hands-on experience with prompt design, agent evaluation, and LLM-based system integration

Skills

* Required skills

Benefits