Senior IT Support Analyst

About This Role

This role is for a seasoned IT professional who thrives in a hands-on environment while also taking a leadership and strategic role in shaping IT systems for a growing team.

Responsibilities

• Resolve recurring queries, optimize workflows, and assist colleagues with complex technical issues
• Configure servers, diagnose issues, and optimize infrastructure for performance
• Support IT hardware/software across Dell & Lenovo desktops, laptops, mobile devices, and VPN infrastructure
• Install, configure, and maintain engineering software, including license management and version control
• Manage cloud infrastructure: Intune for device/end-user management and Azure for VMs, storage, and servers
• Oversee onboarding/offboarding, asset inventory, and lifecycle refreshes for office IT resources
• Support and manage licensing for engineering software including AutoCAD, Navisworks, and Inventor
• Advise colleagues, implement innovative solutions, and participate in long-term project planning
• Guide and manage the support team, set operational standards, and drive major IT modernization projects
• Serve as a trusted IT advisor to engineering and corporate teams, delivering exceptional support in person, remotely, or via video

Requirements

• 5+ years of corporate IT support experience
• Advanced skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, Entra ID, VPNs, and ticketing systems
• Excellent troubleshooting, documentation, and communication skills

Qualifications

• Bachelor's degree preferred
• 5+ years of corporate IT support experience, with strong expertise in end-user and engineering software support

Nice to Have

• Proven support managing licensing for engineering software including AutoCAD, Navisworks, and Inventor

Skills

* Required skills

Benefits

Certifications