Senior Information Specialist

About This Role

Act as a liaison between corporate Information Services and Operation offices, building positive relationships and advocating for customer needs. Provide quality technical support for IT infrastructure, end-user computing, and various employee training initiatives.

Responsibilities

• Act as a liaison between corporate Information Services and Operation offices
• Build positive and productive relationships with executives and customers by establishing trust and responsiveness
• Accurately represent customer needs and requirements to appropriate support teams
• Establish professional credibility by ensuring follow-through on commitments and deadlines
• Provide quality technical support for employee PC hardware and software
• Offer end-user guidance in desktop software tools
• Administer telephone systems
• Interface with 3rd party technology vendors and service providers
• Develop localized applications/tools for process efficiency in FM Operations locations

Requirements

• 2+ years in information technology or related field supporting C-Suite Level executives
• Excellent customer service and interpersonal skills
• Well-developed and effective oral and written communication skills
• Ability to work autonomously or in a team environment and balance conflicting priorities
• Ability to determine priorities, develop local strategies/procedures, and manage small localized projects
• Well-developed presentation skills for IT training programs
• Excellent organizational skills
• Knowledge in supporting a Windows based client computing environment
• Ability to install and configure laptop, desktop, server computers, printers, and other peripherals
• Broad knowledge of telecommunications, network, and desktop computing
• Significant user support experience
• Solid analytical and problem-solving abilities
• Well-developed hardware troubleshooting skills in a managed computing environment (e.g., Active Directory)
• Ability to work with corporate and/or international IT staff to ensure a stable working environment

Qualifications

• Bachelor’s degree in computer science or another technical discipline; CompTIA A+ (or equivalent) certification, or appropriate industry experience.
• 2+ years of experience in information technology or a related field with direct experience supporting C-Suite Level executives.

Skills

* Required skills

Benefits

Certifications