Senior Experience Design Operations Manager

About This Role

This role will support Expedia Group's global design organization by driving operational programs and processes within a key area of design, partnering with cross-functional teams to improve design planning, review, and delivery. The Senior Experience Design Operations Manager will focus on creating clarity and structure to enable designers to focus on craft and impact.

Responsibilities

• Implement and refine operational frameworks, processes, workflows, and rituals to connect design strategy to delivery, ensuring clarity and consistency across teams.
• Manage multi-team initiatives, ensuring design work is scoped, aligned, and delivered on time, while tracking progress, risks, and dependencies.
• Collaborate closely with product management, technical program management, and engineering to align planning and execution, strengthening communication and decision-making.
• Support design review pathways, from early squad reviews to leadership checkpoints, maintaining schedules and alignment moments.
• Identify friction points and streamline planning and collaboration, promoting sustainable practices that balance creativity with accountability.
• Assist design leadership with prioritization, staffing visibility, and operational readiness, helping to maintain communication practices.

Requirements

• 7+ years of experience in design operations, program management, or cross-functional delivery supporting design or product teams
• Strong understanding of design workflows, tools, and review processes in digital product environments
• Proven ability to manage complex programs and introduce operational improvements
• Experience collaborating with product and engineering teams in matrixed organizations

Qualifications

• Bachelor’s degree in Design, Business, or related field, or equivalent professional experience
• 7+ years of experience in design operations, program management, or cross-functional delivery supporting design or product teams.

Nice to Have

• Experience supporting global or multi-brand product organizations
• Familiarity with design systems, content operations, or research operations
• Background in tooling, vendor management, or operational budgeting
• Experience driving process improvements across large teams

Benefits