Senior Experience Design Operations Manager

About This Role

This role will drive operational programs and processes within a key area of the design organization, partnering with design, product, and engineering teams to improve how work is planned, reviewed, and delivered. The Senior Experience Design Operations Manager will help foster a healthy, sustainable delivery culture at scale.

Responsibilities

• Implement and refine processes, workflows, and rituals that connect design strategy to delivery, ensuring clarity and consistency across teams
• Manage multi-team initiatives, ensuring design work is scoped, aligned, and delivered on time
• Track progress, risks, and dependencies to keep teams moving forward
• Work closely with product management, technical program management, and engineering to align planning and execution
• Support design review pathways, from early squad reviews to leadership checkpoints, maintaining schedules and alignment moments
• Identify friction points and help streamline planning and collaboration
• Promote sustainable practices that balance creativity with accountability
• Assist design leadership with prioritization, staffing visibility, and operational readiness

Requirements

• 7+ years of experience in design operations, program management, or cross-functional delivery supporting design or product teams
• Strong understanding of design workflows, tools, and review processes in digital product environments
• Proven ability to manage complex programs and introduce operational improvements
• Experience collaborating with product and engineering teams in matrixed organizations
• Bachelor’s degree in Design, Business, or related field, or equivalent professional experience

Qualifications

• Bachelor’s degree in Design, Business, or related field, or equivalent professional experience
• 7+ years of experience in design operations, program management, or cross-functional delivery supporting design or product teams

Nice to Have

• Experience supporting global or multi-brand product organizations
• Familiarity with design systems, content operations, or research operations
• Background in tooling, vendor management, or operational budgeting
• Experience driving process improvements across large teams

Skills

* Required skills

Benefits