Senior Enablement Manager - Opal

About This Role

This role involves designing and delivering high-impact enablement programs specifically for Optimizely’s go-to-market teams to effectively position, sell, and support Opal. The manager will develop content, training, and certification paths to drive understanding and adoption of Opal across various internal sales and customer success roles. Strategic collaboration with Partner Enablement teams is also key to ensure consistent messaging and materials.

Responsibilities

• Design and deliver Opal enablement programs for all GTM roles (Sales, SDR, CSM, Solution Architects, Marketing)
• Develop and maintain Opal curriculum for new-hire onboarding, continuous learning, and advanced certification tracks
• Leverage Opal to showcase how AI agents, workflows, and tools can accelerate content creation and training delivery
• Create engaging learning experiences including instructor-led sessions, digital courses, micro-learning, and real-world application tasks
• Collaborate with Solution Strategy and Product Marketing to translate complex Opal concepts into clear training modules
• Partner with Partner Enablement teams to align frameworks, maintain content consistency, and complement partner education
• Facilitate hands-on Opal workshops to teach demonstration skills from launching agents to using workflows for experimentation
• Measure enablement impact through participation, certification rates, confidence scores, attach rate lift, and influence on pipeline or win rate
• Maintain a single source of truth for GTM Opal enablement materials in the Academy and enablement hubs
• Coordinate with Product teams before each major release to refresh internal training and produce “What’s New in Opal” sessions
• Act as an Opal champion across the business, modeling usage, mentoring peers, and promoting best practices
• Continuously improve the enablement experience by gathering feedback and applying data-driven insights
• Travel up to 50% for customer meetings, field enablement sessions, and internal workshops

Requirements

• 3-5+ years of experience in sales, enablement, or a customer-facing role within a SaaS environment
• Strong background in developing and delivering training programs for GTM teams
• Excellent communication, presentation, and facilitation skills
• Proven ability to manage multiple initiatives and stakeholders simultaneously
• Experience creating content using standard enablement and learning tools

Qualifications

• 3-5+ years of experience in sales, enablement, or a customer-facing role within a SaaS environment.

Nice to Have

• Familiarity with AI learning tools or platforms
• Instructional design experience or relevant certification

Skills

* Required skills