Senior Deskside Engineer

About This Role

This Senior Deskside Engineer role involves supporting global IT infrastructure, acting as a technical escalation point, and having input into the IT roadmap. The position focuses on defining, providing, maintaining, optimizing, and expanding business solutions that support global operations and data management.

Responsibilities

• Support the Survitec global infrastructure, acting as a technical escalation point and collaboration source to partners and vendors
• Perform stakeholder management for all Survitec sites within the region
• Assist with IT projects, including system upgrades, migrations, and backups
• Respond to IT support requests from staff and customers via phone, email, or chat
• Document IT procedures, policies, and best practices
• Monitor and maintain IT inventory, security, and performance
• Troubleshoot and resolve hardware, software, network, and system issues
• Install, configure, and update IT equipment and software in the region
• Provide training and guidance to users on IT tools and applications
• Collaborate with other IT staff and external vendors as needed
• Remain current regarding IT trends and developments

Requirements

• Strong working knowledge across the MS Stack including Windows OS Family, Active Directory (hybrid), Exchange, Office and endpoint management (Intune & SCCM)
• Ability to troubleshoot and resolve hardware, software, network, and system issues
• Project or line management experience
• Demonstrated ability to work effectively in a team environment
• Excellent communication, customer service, and interpersonal skills
• Experience of Service management tools (e.g., ServiceNOW, SysAID)
• Knowledge of MS Windows operating system and Microsoft Office
• Attention to detail, accuracy, and quality
• Ability to work under pressure and meet deadlines

Qualifications

• At least three years of experience in IT support or similar role

Nice to Have

• Understanding of key infrastructure processes including capacity management, patch management, change management and performance reporting
• Network management including LAN & WAN technologies
• Outsourced Supplier management
• Manufacturing industry experience

Skills

* Required skills

Benefits

Certifications