Infrastructure Support Engineer

About This Role

Support and maintain global infrastructure, acting as a technical escalation point and collaborating with partners and vendors. This role will contribute to ongoing major programs, including Network and Cloud migrations, and drive continuous improvement within the IT Service Management team.

Responsibilities

• Support the Survitec global infrastructure, acting as a technical escalation point and collaboration source to partners and vendors
• Play a key role and provide support to ongoing major programs including Network and Cloud migrations
• Provide incident response coverage, collaborating with global teams to investigate, contain, and resolve IT and security incidents
• Ensure that all systems are performing at optimal levels, liaising with external service providers where necessary
• Monitor and maintain the security, integrity and performance of core systems and backup services
• Perform compliance reporting and remediation
• Work collaboratively with the Architecture & Security teams offering input on solution designs where appropriate
• Assist with planning and delivery of infrastructure improvements as part of a team
• Work closely with Vendors and outsourcing partners to provide input and continuously improve service

Requirements

• Strong background in cloud computing and Azure technologies including Azure IaaS, SaaS & PaaS
• Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid), Exchange, Office, defender, scripting and endpoint management (Intune & SCCM)
• Experience designing and implementing scalable, secure, and highly available cloud solutions
• Ability to troubleshoot and resolve issues related to Azure environments
• Ability to troubleshoot and resolve hardware, software, network, and system issues
• Excellent communication and collaboration skills
• Demonstrated ability to work effectively in a team environment

Nice to Have

• Understanding in key infrastructure processes including capacity management, patch management, change management and performance reporting
• Network management including LAN & WAN technologies
• Outsourced Supplier management
• Experience of Service management tools eg ServiceNOW, SysAID etc
• Manufacturing industry experience
• Experience in supporting or implementing IT Security standards such as ISO27001, CE+, PCI-DSS

Skills

* Required skills

Benefits

Certifications