Senior Business Process Analyst

About This Role

This is a high-impact leadership position focused on driving cross-functional, enterprise-wide process improvements within a dynamic Property & Casualty (P&C) insurance environment, leading strategic transformation and process optimization initiatives.

Responsibilities

• Lead comprehensive reviews of existing business processes across P&C insurance operations
• Uncover inefficiencies and implement impactful solutions that streamline workflows
• Design future-state processes aligned with business goals and industry best practices
• Spearhead change management strategies to drive adoption across departments
• Oversee project execution, ensuring alignment with timelines, budgets, and objectives
• Establish clear KPIs and reporting frameworks to track process performance
• Provide mentorship and guidance to junior team members, promoting skill growth and collaboration
• Partner with senior stakeholders to ensure process improvements align with strategic initiatives
• Develop and roll out training programs to support successful implementation and long-term adoption

Requirements

• 5-8 years of hands-on experience in business process improvement, ideally within the P&C insurance industry
• Expertise in claims operations and a solid understanding of the insurance lifecycle
• Strong command of process improvement tools and frameworks (Lean, Six Sigma, BPM, etc.)
• Demonstrated success leading enterprise-level process transformation projects
• Excellent leadership capabilities and the ability to drive team performance
• Skilled in project management with familiarity working in Agile environments
• Strategic thinker with the ability to link process outcomes to overall business performance
• Strong interpersonal and communication skills, with a knack for influencing at all levels

Qualifications

• 5-8 years of hands-on experience in business process improvement

Skills

* Required skills

Benefits