Senior Admissions Representative

About This Role

The Senior Admissions Representative will engage with prospective students, advocating for the school and guiding them through the admissions process. This role requires meeting quantitative activity standards and ensuring compliant, ethical interactions.

Responsibilities

• Operate within and evaluate monthly activity against minimum activity standards for Senior Admissions Representatives.
• Develop and manage action plans to meet qualitative performance standards.
• Professionally assist prospective students through the admissions process in accordance with regulations and policies.
• Identify student prospects and determine educational needs using phone, in-person interviews, text messaging, and email.
• Develop rapport with prospective students and maintain frequent contact throughout the enrollment cycle.
• Partner with Financial Aid and Academics to deliver high-level service to all students.
• Communicate effectively and provide a positive, professional impression via phone, email, text and in-person.
• Work and succeed individually and as part of a team in a highly structured and regulated work environment.

Requirements

• High School diploma or equivalent
• 1-year experience in sales and/or customer service
• Computer skills
• Excellent verbal communication, particularly telephonic
• Good written communication skills
• Persistence combined with a positive attitude
• Mature, positive and collaborative interpersonal skills
• Ability to effectively use applicable school systems, databases and tools.

Qualifications

• High School diploma or equivalent. Associate degree preferred.
• 1+ year of experience in sales and/or customer service. 1-2 years in post-secondary education admissions preferred.

Nice to Have

• Associate degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• Internal professional development (ALPS, FLDP)
• Actively enrolled in college courses
• 3+ years of experience in post-secondary education
• 1-2 years’ experience working in Admissions in post-secondary education
• Experience with Google products (Doc, Sheets, Slides, Gmail)

Skills

* Required skills