Seasonal Customer Experience Representative

About This Role

Provide superior customer service by facilitating rental processes, offering company products, and ensuring a positive experience for all customers within a fast-growing mobility company.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Requirements

• High School Diploma or G.E.D.
• Valid driver's license with clear driving record requirements
• Authorized to work in the United States without sponsorship
• At least 18 years old

Qualifications

• High School Diploma or G.E.D. required