Scheduler Coordinator - Alternate Weekend

About This Role

The Scheduling Coordinator provides exceptional customer service by promptly and professionally addressing inquiries and complaints. This role involves managing and updating schedules, triaging phone volume, and serving as a liaison between staff, clients, and families.

Responsibilities

• Answer phone calls in a professional and timely manner
• Manage, fill, and update schedules by matching caregiver skills to client needs and handling last-minute changes
• Triage heavy phone volume efficiently
• Review and approve schedules weekly for billing and payroll
• Serve as a liaison between caregiver staff, clients, families, and other back-office employees
• Learn and utilize new software to document all activities in a shared database
• Maintain composure and work effectively in a fast-paced environment
• Demonstrate excellent customer service skills

Requirements

• High School Diploma or GED equivalent
• Knowledge of medical terminology and coding
• Proficiency in data entry and computer skills, including Microsoft Office Suite
• Excellent verbal and written communication skills
• Ability to maintain confidentiality
• Ability to work independently with minimal supervision

Qualifications

• High School Diploma or GED equivalent required

Nice to Have

• Associate's degree
• Previous experience as a scheduler in a medical-related field

Skills

* Required skills