Salesforce Analyst

About This Role

Support and manage Salesforce environments by focusing on administration, platform optimization, project coordination, and user support to ensure system integrity and security.

Responsibilities

• Manage overall Salesforce org health and platform performance
• Oversee installed packages, upgrades, and compliance
• Plan and prepare for quarterly Salesforce releases and product retirements
• Ensure custom code and automations remain compliant
• Monitor data quality, user activity, license usage, and security benchmarks
• Lead Salesforce-related projects and manage schedules and deliverables
• Gather requirements from business SMEs and review analysis and design documentation
• Coordinate the software development lifecycle, releases, and sandbox refreshes
• Prioritize and manage developer workload
• Manage Jira service requests and maintain SLA performance
• Provide Tier 1 support for key Salesforce users
• Manage backups for production and sandboxes

Requirements

• 2+ years of experience as a Salesforce Administrator, Analyst, or related role
• Strong understanding of Salesforce configuration, automation, and platform tools
• Familiarity with SDLC, sandbox management, and release coordination
• Strong problem-solving abilities and attention to detail
• Willingness to travel domestically
• Strong interpersonal and communication skills

Qualifications

• 2+ years of experience as a Salesforce Administrator, Analyst, or similar role

Nice to Have

• Experience with user support and IT service management tools (e.g., Jira)

Skills

* Required skills

Benefits

Certifications