Sales Support Associate

About This Role

The Sales Support Associate supports the business development and sales team by performing various functions to obtain and retain customers, ensuring a seamless customer experience.

Responsibilities

• Participate in onboarding clients for purchased products/services including invoicing, facilitating NDAs/contracts/MOUs, providing access, scheduling meetings, processing renewals, and offering updates/instruction.
• Triage new leads and inquiries to the appropriate ASHP Business Development team member.
• Create and maintain sales information sheets, presentations, pricing grids, and other materials for the business development/sales team.
• Document and maintain customer information and communication in Salesforce and other software, assisting with account maintenance, report/dashboard creation, and transaction documentation.
• Set up appointments for and assist with product/service demos in coordination with the sales team.
• Work collaboratively with internal and external departments to resolve customer concerns.
• Assist with business administrative needs and intelligence, including budgeting, reporting, and forecasting.
• Work with Finance and CRM to ensure accurate and timely invoicing for institutional/industry customers.

Requirements

• Bachelors degree
• Minimum of five years of prior related work experience
• Ability to work independently
• Excellent communication skills
• Ability to handle stress and ambiguity
• Effective at engaging others to solve a range of issues
• Ability to manage multiple projects, tasks, and deadlines simultaneously
• Demonstrated ability to meet deadlines
• Excellent computer skills with working knowledge of MS Office

Qualifications

• Bachelors degree
• Minimum of five years of prior related work experience

Nice to Have

• Knowledgeable on use of Salesforce and Personify databases
• Project management skills

Skills

* Required skills

Benefits