Sales Renewals Representative

About This Role

This role is responsible for driving revenue through contract renewals within a specific territory, proactively engaging customers to ensure high retention rates for Barracuda's cloud-enabled security solutions. The Sales Renewals Representative will execute strategies to increase customer loyalty, identify upsell opportunities, and collaborate with internal teams to ensure customer satisfaction.

Responsibilities

• Manage a specific territory to drive sales revenue through contract renewals and maintain a high close rate
• Conduct outbound calls and emails to inform customers of upcoming renewals and options 90 – 120 days in advance
• Create, negotiate, and provide proposals and documentation 60 days in advance to facilitate renewals
• Utilize Salesforce CRM System to document customer activity, manage pipeline, and forecast sales
• Identify upsell opportunities within customer accounts and partner with sales representatives to close them
• Collaborate with Customer Success, Channel, and Sales teams to understand sales motions and address customer issues
• Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals
• Achieve monthly and quarterly revenue targets through accurate forecasting and strong sales skills

Requirements

• Highly organized with strong prioritization and time management skills
• Excellent customer service and communication skills
• Strong business acumen and a track record of driving execution and operational excellence in a renewals environment
• Passion for collaboration and a basic understanding of Internet security technology
• Team-oriented with ability to succeed
• Drive, conscientiousness, and perseverance to conduct daily outbound sales contacts
• Ability to track information accurately and strong attention to detail
• Self-starter, high energy, and results-oriented

Skills

* Required skills

Benefits