Sales Center Manager V Operations

About This Role

The Sales Center Manager V - Operations is responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures. This role involves achieving revenue and budget objectives, developing customer relationships, and providing leadership to store personnel.

Responsibilities

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the on Demand reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties.
• Recruits, hires and manages SSC staff associates, including daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPIs to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.

Requirements

• 5+ years relevant sales experience (or 1+ years relevant sales experience with a Bachelor's degree)
• Minimum 2 years previous management experience
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Analytical aptitude
• Time management and organizational skills
• Proven training, teamwork, and leadership skills
• Ability to multi-task
• Demonstrated follow-up and follow-through skills
• Proficient in MS Word, Excel, and PowerPoint
• Dal-Tile certified to operate powered industrial trucks

Qualifications

• HS diploma or Bachelor's degree in Business or related field
• 5+ years relevant sales experience with HS diploma OR 1+ years relevant sales experience with a Bachelor's degree, plus 4 years prior selling experience. Minimum 2 years previous management experience.

Nice to Have

• Prior customer service experience

Skills

* Required skills

Benefits

Certifications