Sales Center Manager II - Operations

About This Role

Manage store operations and personnel for a sales center, ensuring adherence to company policies and procedures. This role involves achieving revenue and budget objectives, developing customer relationships, and leading the team to maximize market penetration and margin potential.

Responsibilities

• Achieve revenue, budget and other business objectives for each fiscal year
• Develop business relationships with key customers within the store coverage area
• Define goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff
• Provide leadership and direction in achieving store objectives with employees
• Communicate and work closely with customers to maximize market penetration and margin potential
• Develop and implement strategic plans to accommodate corporate goals
• Advise customer on product selection, pricing and sales volume and continue to build customer relations
• Analyze and control expenditures of SSC to conform to budgetary requirements
• Analyze sales reports showing sales volume, profit loss and margins utilizing on Demand reporting process
• Ensure prudent credit transactions and manage account collections
• Participate in the planning process by providing accurate, achievable sales forecasts
• Align achievements with corporate goals, standards, and objectives
• Communicate safety program goals and expectations and ensure associates are properly trained in the Safety program
• Train, lead and develop associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
• Recruit, hire and manage SSC staff associates, including daily support, direction, performance management, and development
• Manage store metrics to ensure performance
• Maintain store KPIs to meet audit expectation requirements
• Ensure compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance

Requirements

• HS diploma and 5+ years relevant sales experience (OR Bachelor's degree in Business or related field and 1+ years relevant sales experience)
• Minimum 2 years previous management experience
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Analytical aptitude
• Time management and organizational skills
• Proven training, teamwork, and leadership skills
• Ability to multi-task
• Demonstrated follow-up and follow-through skills
• Proficient in MS Word, Excel, and PowerPoint
• Dal-Tile certified to operate powered industrial trucks

Qualifications

• HS diploma or Bachelor's degree in Business or related field
• 5+ years relevant sales experience with a HS diploma, or 1+ years relevant sales experience with a Bachelor's degree. Minimum 2 years previous management experience.

Nice to Have

• Prior customer service experience

Skills

* Required skills

Benefits

Certifications