Sales Assistant

About This Role

This role involves staffing a model home, greeting prospective buyers, providing tours, and answering questions about homes while also providing critical sales operations and administrative support to ensure a smooth sales process.

Responsibilities

• Staff the model home when the primary sales representative is off/unavailable
• Greet and engage prospective buyers, providing tours and answering questions about homes, floor plans, and personalization options
• Capture visitor information and qualify leads according to Homebound's criteria
• Maintain model home presentation standards, ensuring spaces are clean, staged, and showcase-ready at all times
• Coordinate with marketing team on model home events and open houses
• Follow up with prospective buyers via phone, email, and text to nurture relationships and move them through the sales funnel
• Maintain and update Salesforce CRM with accurate lead information, interactions, and pipeline status
• Process and track sales contracts, ensuring all documentation is complete and accurate
• Coordinate between buyers, sales team, design consultants, and operations on contract timelines and deliverables
• Prepare sales reports, track community performance metrics, and support forecasting activities
• Schedule design consultations, site visits, and buyer meetings
• Manage incoming inquiries via phone, email, and website leads
• Support the sales representative with presentation materials, competitive research, and buyer communications

Requirements

• 2+ years of experience in sales support, real estate, hospitality, or customer service
• Strong interpersonal skills
• Excellent written and verbal communication abilities
• Proficiency with CRM systems
• High attention to detail and strong organizational skills
• Ability to work flexible hours including weekends and evenings as needed
• Valid driver's license and reliable transportation

Qualifications

• 2+ years of experience in sales support, real estate, hospitality, or customer service

Nice to Have

• Experience in residential real estate or new home sales
• Familiarity with the Dallas/Fort Worth real estate market
• Knowledge of homebuilding terminology and processes
• Experience with contract processing and documentation
• Bachelor's degree in business, marketing, or related field

Skills

* Required skills