Sales and Resident Experience Consultant

About This Role

This role is for a Sales and Resident Experience Consultant responsible for selling residential units and ensuring excellent resident satisfaction for a property management company.

Responsibilities

• Maintain a professional and friendly atmosphere in the leasing office and other areas where prospective residents and residents gather
• Inspect tour routes and models to ensure they look their best
• Maintain awareness of local market conditions and trends
• Contribute marketing ideas to the Property Manager for property promotion and resident satisfaction improvement
• Maintain professional resident communications via verbal and written channels
• Provide excellent customer service to all prospective, existing residents and team members
• Close sales with an expectation of at least a 20% closing ratio

Requirements

• Ability to connect with all types of people
• Sales closing skills with ~20% closing ratio expectation
• Exceptional administrative skills with attention to detail
• Ability to adapt to new technologies
• Proficient in writing, speaking and understanding the English language

Qualifications

• At least two years of transferable experience in customer service

Benefits