RVP CarelonRx Account Management

About This Role

This role is an exceptional leadership opportunity to drive transformation and performance, supporting the unique needs of CarelonRx clients integrated with Anthem medical. As an RVP, you will lead the Pharmacy Account Management team, focusing on growing, retaining, and delivering valuable solutions to clients. The position involves strategic oversight to achieve revenue goals, profitability, satisfaction, and retention.

Responsibilities

• Serves as primary Pharmacy Business Driver leading Account Management
• Communicates Company value proposition to clients and prospects, meeting revenue goals, profitability, satisfaction, and retention KPIs
• Delivers client retention and satisfaction strategies that drive results and execution excellence
• Engages with matrixed resources to support accounts, ensuring client satisfaction and retention
• Works with internal partners to develop client strategies that drive growth, retention, ongoing profitability, and operational excellence
• Aligns pharmacy services team efforts with business objectives in collaboration with VP & Chief Sales Officer CarelonRx
• Interacts with Anthem leadership, including regional leaders, plan presidents, and other key stakeholders responsible for customer experience
• Builds solid internal cross-functional relationships at all levels of Client Management, Finance, Operations, and IT
• Launches, expands, and enhances the CarelonRx pharmacy growth and retention model in collaboration with Anthem leadership and market regional sales/account management leaders
• Works with market account management leaders to develop and implement client-specific retention strategies and broader solution upselling strategies to meet business objectives
• Hires, trains, coaches, counsels, evaluates performance of direct reports

Requirements

• 5+ years of professional/leadership experience
• Thorough understanding of account management principles
• Business, Financial, Clinical and Operational acumen
• Exceptional leadership skills
• Strategic thinking/planning and results oriented

Qualifications

• BA/BS
• 5+ years of professional/leadership experience or any combination of education and experience, which would provide an equivalent background

Nice to Have

• Master's degree
• Account Management/Account Executive PBM experience strongly preferred
• Integrated Medical and Pharmacy model experience strongly preferred
• 10+ years of progressively responsible Account Management, Sales or Operations experience in the PBM or managed care industry
• Integrated medical/pharmacy solution experience
• Experience in a highly matrixed organization
• Familiar with multiple funding types

Benefits