Rewards Center Representative
Full Time
Entry Level
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Provide outstanding customer service to casino guests, manage their rewards program accounts, and promote casino activities.
Responsibilities
- Provide customer service for casino established guests in an appropriate and professional manner
- Enroll guests in the Rewards player program and input data into the computer system
- Promote enrollments on the casino floor by recruiting new player sign ups
- Update player accounts with accurate information and develop ongoing guest relations
- Be aware and involved with Casino Promotions, Drawings, and Tournaments
- Handle guest complaints and discrepancies in an efficient and courteous manner
- Effectively and accurately operate computer equipment, including KCMS, LMS and other computer software assigned
- Execute activities for Slot Tournaments and Special Events including talking on the microphone and decoration setup
Requirements
- Excellent Customer Service experience
- Computer literate
- Proper telephone etiquette
- Ability to read, write, and communicate clearly in English
- Positive attitude
- Ability to interact with people on all levels
- Minimum age 21 years old
Qualifications
- Excellent customer service experience is required.
Skills
LMS
*
KCMS
*
* Required skills