Retail Service & Operations Manager

About This Role

Lead retail service and operations at a Goodwill Southern California location, ensuring seamless operations, exceptional customer and donor experiences, and strong team performance to advance the mission of transforming lives through work.

Responsibilities

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect RISE values
• Maintain compliance with safety, loss prevention, and operational standards
• Oversee merchandising, colorizing, signage, and sales floor presentation
• Support donation processing, backroom organization, and production goals
• Assist with GATR/GADD, CRM programs, and other engagement initiatives
• Ensure the store environment is clean, safe, and aligned with brand standards
• Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support

Requirements

• 2-4 years of supervisory experience in retail or a customer-focused operations role
• Proven ability to manage performance, drive results, and coach diverse teams
• High school diploma or GED
• Strong communication, problem-solving, and organizational skills
• Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems

Qualifications

• High school diploma or GED required; college coursework preferred
• 2-4 years of supervisory experience in retail or a customer-focused operations role

Nice to Have

• College coursework
• Bilingual (Spanish/English)

Skills

* Required skills