ResWare Administrator

About This Role

This role involves configuring, maintaining, and optimizing the ResWare platform to ensure efficient, compliant, and scalable lender services operations, collaborating with various departments to streamline workflows and maintain data integrity.

Responsibilities

• Administer and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions
• Configure and manage file types, products, milestones, automation rules, and task management within ResWare
• Maintain integrations with third-party vendors, lenders, underwriters, and internal systems
• Manage user setup, security roles, and access controls in ResWare
• Design, implement, and optimize workflows to support lender services operations and SLAs
• Identify opportunities to automate manual processes and reduce operational friction
• Support new product launches and operational changes through ResWare configuration
• Ensure accuracy and consistency of data across the system
• Build and maintain reports, dashboards, and metrics for operations, leadership, and compliance
• Serve as the primary point of contact for ResWare system issues and enhancement requests
• Troubleshoot system problems and coordinate with Qualia support
• Train new users and provide ongoing training and documentation for existing staff on ResWare

Skills

* Required skills