Remote Travel Specialist

About This Role

Guide clients through all stages of their travel journey, from planning to safe return, ensuring a seamless and stress-free experience. This role involves assisting with travel arrangements, managing updates, and resolving challenges with professionalism.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner
• Support clients with booking modifications, cancellations, and special travel requests
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes
• Follow up with clients to confirm travel plans and gather feedback post-trip
• Address concerns with empathy and efficiency, ensuring client satisfaction

Requirements

• Excellent communication skills—both written and verbal
• Background in customer service, ideally within travel, tourism, or hospitality
• High attention to detail, strong organizational habits, and a proactive mindset
• Tech-savvy and able to learn new systems and booking tools quickly
• Genuine enthusiasm for travel and helping others create memorable experiences

Qualifications

• Background in customer service, ideally within travel, tourism, or hospitality

Benefits