Regional Manager

About This Role

This Regional Manager will oversee operations for all dental offices in the DMV market, driving revenue growth, enhancing patient experience, and fostering a positive culture. They will be a strategic partner to the VP of Operations and provide guidance to practice managers and doctors.

Responsibilities

• Serve as a strategic partner to the VP of Operations, proactively escalating market needs, risks, and opportunities across all supported offices
• Provide direct operational support and guidance to Practice Managers and Partner Doctors, ensuring timely resolution of office-level challenges
• Coach, mentor, and develop Practice Managers to drive performance, engagement, and long-term leadership growth
• Partner with Talent Acquisition to support recruiting efforts for key clinical and administrative roles
• Oversee onboarding and ongoing training programs to ensure employees are fully equipped to meet operational and clinical standards
• Establish clear roles, expectations, and performance metrics to drive accountability and operational excellence
• Lead the strategic execution and initial oversight of new service lines, including Orthodontics, Pediatrics, and Oral Surgery
• Collaborate with Finance to develop, manage, and track budgets for service line expansion
• Conduct routine operational reviews to assess patient flow, team performance, and overall efficiency across offices
• Identify operational risks and implement proactive solutions to ensure continuity, compliance, and performance stability
• Leverage staff and patient feedback to optimize workflows, resolve challenges, and elevate the overall patient experience
• Monitor and analyze key performance indicators related to production and operational performance, delivering insights and recommendations to senior leadership
• Provide hands-on leadership support within offices as needed, addressing staffing issues, scheduling challenges, and day-to-day operational needs

Requirements

• 5+ years of multi-site operational management experience in dental settings
• Bachelor’s degree in Healthcare Administration, Business, or a related field
• Strong project management skills
• Strong strategic planning skills
• Strong team leadership skills
• Ability to handle multiple sites and coordinate complex implementations
• Familiarity with dental practices and specialized services like Orthodontics, Pediatrics, and Oral Surgery
• Excellent verbal and written communication skills
• Ability to travel up to 50%

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or a related field
• 5+ years of multi-site operational management experience in dental settings (Orthodontics, Pediatrics, or Oral Surgery highly preferred)

Nice to Have

• Experience in Orthodontics, Pediatrics, or Oral Surgery

Benefits