Records Management Supervisor
Posted 1 month ago Expired
This job has expired
Looking for a job like Records Management Supervisor in or near Fort Mill, SC? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
Supervise day-to-day records management and mortgage lien release operations, ensuring accurate, timely, and compliant handling of loan documents, lien releases, and mailroom functions.
Responsibilities
- Supervise and develop a team of Records Management Specialists
- Oversee mortgage lien release processing, including vendor coordination and issue resolution
- Track and report lien releases to ensure state timeline compliance
- Manage mailroom operations and document intake/distribution
- Oversee loan document intake, scanning, indexing, quality control, and secure storage (onsite/offsite)
- Coordinate shipment and tracking of physical loan files and documents
- Assist with loan modification document execution and recording
- Monitor KPIs and SLAs; produce operational reporting and identify process gaps
- Research and resolve internal and external document-related inquiries
- Review and approve vendor invoices related to records and lien release activities
- Recommend process improvements and support operational initiatives
Requirements
- 2+ years of mortgage servicing experience
- 2+ years of supervisory experience
- Strong organizational, analytical, and problem-solving skills
- Results-driven with the ability to manage daily operational workflows
Qualifications
- 2+ years of mortgage servicing experience, 2+ years of supervisory experience
Nice to Have
- MSP loan servicing system experience
- Bachelor's degree (BA/BS)
About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. It was acquired by Two Harbors Investment Corp. in 2023.