Public Safety Officer

About This Role

Police hospital buildings, grounds, and offsite locations to prevent fire, theft, vandalism, injury, and accidents. Provide exceptional customer service and respond to emergency situations.

Responsibilities

• Adhere to attendance policy, guidelines, and expectations ensuring proper handoff, coverage for shift, team collaboration, and patient/staff safety
• Provide exceptional customer service to all customers, patients, and co-workers
• Escort visitors, patients, and employees to different areas within the main hospital grounds when needed
• Investigate incidents of unusual circumstances reported by hospital staff, visitors, physicians, or patients
• Write incident reports and document investigations based on hospital standards
• Maintain logs/checklists (including security call, dispatcher, cameras, doors, etc.)
• Patrol and secure buildings on the main campus, limiting after-hour accessibility to designated sensitive areas
• Report all safety and fire hazards observed on routine patrols and inspections
• Respond to calls from medical staff and provide support per hospital guideline and CPI training
• Respond to alarms such as panic alarms and all emergency codes within appropriate timeframes
• Conduct Fire Watches for areas under construction every 1 to 2 hours, or 24 hours depending on projects
• Respond to elevator malfunctions ensuring safety of patients, families and employees
• Monitor visitor registration areas ensuring proper sign-in procedures for FastPass systems
• Respond to any and all emergency situations alerted timely and following all guidelines depending on Codes called
• Escort medical staff with the transporting of deceased patients
• Escort and monitor psych evaluation patients to ensure they are not a threat to themselves or others as per hospital standards & Baker Act guidelines
• Secure helipad for the helicopter when patients are flown in
• Conduct monthly AED checks during 2nd or 3rd shift or as needed to meet compliance
• Provide continuous supervision, observation of behavioral health patients, and adhere to non-violent crisis intervention strategies (CPI)

Qualifications

• High school education or equivalent preferred
• Experience in security within a hospital setting preferred. Experience with customer service within a hospitality industry preferred.

Nice to Have

• High school education or equivalent
• Basic Security Officer Healthcare Training Course IAHSS certification
• Experience in security within a hospital setting
• Experience with customer service within a hospitality industry
• Basic proficiency with computer system and Microsoft Software (i.e., Word and Excel)
• Ability to communicate effectively in English both verbally and in writing
• Bilingual in Spanish

Skills

* Required skills

Certifications