Provisioning Analyst - Digital Cloud Services

About This Role

Manage digital account provisioning for Digital Marketing, Document Cloud, and Creative Cloud customers. This role involves creating and managing accounts, enabling features, and ensuring compliance with SLAs.

Responsibilities

• Create and manage new accounts, link solution accounts to cloud organizations, enable features, and manage user access
• Review contracts for accuracy and viability, develop and implement provisioning guidelines and work instructions
• Build positive relationships with stakeholders, monitor request queues and prioritize tasks, and manage the coordination of multiple requests
• Analyze and interpret data, maintain SharePoint databases and internal dashboards, ensure billing accuracy
• Collaborate closely with the Program Management Team to support daily provisioning and manage exceptions

Requirements

• Strong multitasking and organizational abilities
• Excellent verbal and written communication skills
• Proven problem-solving capabilities and detail orientation

Nice to Have

• Experience in Digital Marketing, Cloud Services, or related fields

Skills

* Required skills