Physical Security Systems Specialist

About This Role

This role involves leading global physical security technology projects to enhance data security and management. The specialist will coordinate cross-functional teams, troubleshoot systems, and manage vendor relationships to support Cohesity's mission.

Responsibilities

• Lead tracking and coordination of global physical security systems/technology projects (deployments, upgrades, migrations, integrations, pilots) in support of the Program Manager.
• Maintain and own program tracking artifacts: master project tracker, schedules, milestones, dependencies, and delivery dates across regions.
• Drive project cadence: prepare agendas, run working sessions as needed, capture decisions, and track action items to closure.
• Manage project reporting: weekly/monthly status updates and leadership-ready dashboards/metrics.
• Coordinate cross-functionally (Facilities, IT, regional security, integrators, business partners) to remove blockers and keep initiatives on track.
• Provide hands-on troubleshooting and incident response for physical security systems (video, access control, alarms, integrations), including occasional off-hours support as needed.
• Monitor system health, performance, and uptime; identify trends and proactively drive remediation with vendors/internal partners.
• Troubleshoot Avigilon including VMS/camera issues, recording/retention, alerts, user/access problems, and basic configuration changes.
• Serve as first-level technical support: triage requests, document resolutions, escalate appropriately, and ensure timely closure with clear communications.
• Support vendor performance and lifecycle needs (tickets, maintenance, renewals) and contribute to operational KPIs and continuous improvement of standards/processes.

Requirements

• Bachelor’s degree or equivalent practical experience in a relevant discipline (e.g., security systems integration, physical security, electrical engineering, criminal justice, or similar)
• 5+ years of experience supporting enterprise physical security systems and/or security technology programs
• Strong troubleshooting skills with video management and/or access control platforms
• Demonstrated ability to track and coordinate multiple concurrent initiatives across regions, stakeholders, and timelines
• Advanced customer service mindset with the ability to communicate clearly to both technical and non-technical audiences
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

Qualifications

• Bachelor’s degree or equivalent practical experience in a relevant discipline (e.g., security systems integration, physical security, electrical engineering, criminal justice, or similar).
• 5+ years of experience supporting enterprise physical security systems and/or security technology programs (non-entry-level).

Nice to Have

• Avigilon troubleshooting and administration experience
• Experience with Genetec, Avigilon, and/or AlertEnterprise environments and integrations
• Proficiency with business and documentation tools (e.g., Excel, Word, PowerPoint, Visio, Project)
• Familiarity with AutoCAD
• Familiarity with procurement and vendor management processes/tools (e.g., Oracle or similar)

Skills

* Required skills

Benefits