PEO IT Support with Security Clearance

About This Role

This role involves providing IT support for the National System for Geospatial Intelligence (NSG) community, focusing on management processes and communication, along with configuration and access management for various business administration tools. The position requires troubleshooting and system administration tasks for PEO users.

Responsibilities

• Manage and curate access control lists for various administrative tool sites
• Create new accounts and project sites within administrative tools
• Perform Tier 1 troubleshooting for MC&G PEO users to resolve problems in administrative tools
• Ensure MC&G PEO administrative tools can interface and interact with each other to visualize data
• Manage version upgrades of administrative tools to stay current and compliant with NGA policy
• Submit problem tickets and coordinate problem fixes with tool administrators and NGA Help Desk
• Track and status MC&G PEO problem tickets for administrative tools
• Provide limited MC&G PEO customer support for administrative tools
• Identify and document Weekly Activity Report (WAR) inputs

Requirements

• 2 years of experience working with the National System for Geospatial Intelligence (NSG) community and its functions
• 2 years of experience working with configuration, curation, access management, and other runtime operations tasks for Confluence, JIRA, SharePoint, Tableau, shared file folders and sites, and other business administration tools
• 1 year of experience in JIRA developing and running automation scripts as well as performing system administration tasks

Qualifications

• 2 years of experience with NSG community functions and 2 years with configuration, curation, and access management of business administration tools; 1 year experience with JIRA development and system administration.

Nice to Have

• Certification in any business administration tools or technologies
• Experience with Agile Systems Development, with emphasis on Scaled Agile Framework (SAFe) processes

Skills

* Required skills

Benefits