PCM Skills Training Department Associate

About This Role

Educate consumers on how to confidently manage their Personal Care Attendant Program, provide training to individuals with disabilities, and assist with skills training department tasks within a non-profit organization focused on independent living.

Responsibilities

• Follow-up on assigned functional skills training in a timely manner as determined by contract
• Assess consumers and/or surrogate ability to manage PCA services
• Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract
• Maintain confidentiality in all consumer related issues
• Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations
• Report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC)
• Work within company policies and the PCM Contract to complete and track required documentation within timelines
• Complete and submit internal requirements including Progress Notes, Dayforce, Outlook Schedule, Mileage and Expense Forms
• Return all phone calls from surrogates and consumers within 72 business hours and emails within 48 business hours

Requirements

• High School Diploma or GED
• Valid driver's license
• Reliable vehicle for travel
• Basic computer skills in Microsoft Office/Outlook
• Ability to navigate databases

Qualifications

• Bachelor's Degree preferred; GED or High School Diploma required

Nice to Have

• Experience providing services for people with disabilities and knowledge of PCA programs
• Experience or education in teaching or counseling
• Knowledge of community resources and social service systems
• Excellent communication, organizational, and writing skills
• Bilingual English preferred in any languages
• Bachelor's Degree

Skills

* Required skills

Benefits