Patient Services Scheduler
Posted 1 week ago
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Upload Your ResumeAbout This Role
This role serves as the first point of contact for behavioral health services, accurately scheduling appointments, verifying insurance, and connecting consumers to the right care with professionalism and compassion. It ensures that individuals challenging serious mental illness and poverty can access the help they need.
Responsibilities
- Answer all incoming phone lines promptly, courteously, and professionally
- Greet consumers warmly and route calls appropriately based on their needs
- Assist with insurance verification and eligibility checks
- Identify and report coverage issues
- Provide consistent, respectful customer service to consumers regarding their needs
- Schedule appointments accurately
- Connect consumers to the right services
Requirements
- Detail-oriented
- Dependable
- Organized
- Ability to manage multiple tasks while staying calm and professional
- Service-oriented
Nice to Have
- Experience working in healthcare call centers
- Enjoy helping others navigate healthcare systems
Benefits
About Mental Health Cooperative
Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. They have expanded services to children and adolescents with severe emotional disorders across Middle and East Tennessee, with a sole purpose to support and treat those challenged...