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Upload Your ResumeAbout This Role
The Patient Services Manager provides leadership and manages a team to ensure high-quality food service standards and patient satisfaction within a healthcare facility. This role involves team development, daily inspections, patient education on nutritional needs, and collaboration with leadership to achieve departmental goals.
Responsibilities
- Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
- Lead and manage team member recruiting, training, and development
- Perform daily inspections and assessments and coach and counsel team members
- Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
- Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
- Take action and provide excellent customer service to correct any issues that occur
- Implement, manage, and maintain the patient ambassador program for high-quality service
- Collaborate with department, facility, and company leadership to achieve goals
Requirements
- Experience managing a team
- Experience in customer service
- Computer experience with word processing, spreadsheets, and various software
- Willingness to relocate for promotion opportunities
Qualifications
- Experience managing a team and in customer service
Nice to Have
- Certified Dietary Manager
- Registered Dietitian
- Licensed Dietitian
Skills
* Required skills
Benefits
About HHS, LLC
HHS is a private, family-owned business providing services including housekeeping, food, and facility management to nearly 1,000 customers across six industries, with a focus on team member care and quality-driven customer service.