Patient Care Representative

About This Role

Serve as the initial and final point of contact for patients, ensuring a friendly, professional, and organized experience. This role enhances patient satisfaction by managing greetings, check-ins, scheduling, and payment collection.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry of the practice
• Monitor reception areas throughout the day and provide assistance as needed
• Provide a pleasant and prompt check-in experience, verifying information and assisting with questionnaires
• Print daily team/physician schedules
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up
• Disseminate pertinent information using telephone and computer software systems
• Cross-check and update next-day charts
• Maintain an orderly and pleasing workspace
• Complete appointment confirmation calls
• Collect co-payments, non-covered service fees, and existing account balances during check-out
• Fill out essential reports and forms as requested
• Perform additional administrative responsibilities as needed

Requirements

• High school diploma
• Experience with Microsoft Office products
• Prior experience in a customer service role
• Ability to work under pressure and respond to patient requests positively
• Demonstrated knowledge of material, methods, instruments, and equipment
• Demonstrated ability to read, write, and perform mathematical calculations
• Ability to follow oral and written instructions
• Ability to multi-task, work in a fast-paced environment, and manage time appropriately

Qualifications

• High school diploma. Associate's degree (preferred).
• Prior experience in a customer service role

Nice to Have

• Associate's degree

Skills

* Required skills

Benefits