Patient Care Coordinator/Engager

About This Role

This role involves engaging with customers to identify their hearing needs and directing them to a hearing aid center to schedule hearing tests and facilitate purchases. The Patient Care Coordinator will focus on community outreach and education to help people hear better.

Responsibilities

• Locate people who need hearing assistance
• Direct members to the in-store hearing aid center
• Interact with patients to schedule hearing tests and aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily
• Make 30-50 outbound calls daily
• Promote all Lucid Hearing products to members
• Educate members on all Lucid Hearing products (non-hearing aid and hearing aid)
• Assist Providers by calling past tested members and scheduling medical referrals for returns

Requirements

• Willingness to learn and grow within the organization
• Stellar communication skills
• Passion for educating patients with hearing loss
• Highly energetic and outgoing personality
• Comfortable standing multiple hours

Nice to Have

• Sales experience
• Business development savvy
• Appointment scheduling experience

Skills

* Required skills

Benefits