Patient Care Coordinator/Engager
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role involves engaging with customers to identify their hearing needs and directing them to a hearing aid center to schedule hearing tests and facilitate purchases. The Patient Care Coordinator will focus on community outreach and education to help people hear better.
Responsibilities
- Locate people who need hearing assistance
- Direct members to the in-store hearing aid center
- Interact with patients to schedule hearing tests and aid purchases
- Secure a minimum of 4 immediate or scheduled full hearing tests daily
- Make 30-50 outbound calls daily
- Promote all Lucid Hearing products to members
- Educate members on all Lucid Hearing products (non-hearing aid and hearing aid)
- Assist Providers by calling past tested members and scheduling medical referrals for returns
Requirements
- Willingness to learn and grow within the organization
- Stellar communication skills
- Passion for educating patients with hearing loss
- Highly energetic and outgoing personality
- Comfortable standing multiple hours
Nice to Have
- Sales experience
- Business development savvy
- Appointment scheduling experience
Skills
* Required skills
Benefits
About Lucid Hearing
Lucid Hearing is a leading innovator in assistive listening and hearing solutions, manufacturing and retailing hearing solutions with state-of-the-art hearing aids and testing equipment, with a network of locations within large retail chains.