Patient Care Coordinator/Engager

About This Role

Engage with patients to connect them with hearing solutions, perform outbound calls to schedule appointments, and educate members on Lucid Hearing's products to help people hear better.

Responsibilities

• Share our passion of giving the gift of hearing by locating people who need hearing help
• Direct members to our hearing aid center inside the store
• Interact with Patients to set them up for hearing tests and hearing aid purchases
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Perform 30-50 outbound calls daily
• Promote all Lucid Hearing products to members with whom they engage
• Educate members on all products (non hearing aid and hearing aid) when interacting with them
• Assist Providers when necessary, calling past tested Members, medical referrals to schedule return, etc.

Requirements

• Willingness to learn and grow within our organization
• Stellar Communication skills
• Business Development savvy
• A passion for educating patients with hearing loss
• Highly energetic and outgoing (a real people person)
• Comfortable standing multiple hours

Nice to Have

• Sales experience preferred
• Appointment scheduling experience preferred

Skills

* Required skills

Benefits