Patient Advocate Team Lead (Medical Cannabis)

About This Role

This role supports managers and staff in a medical marijuana dispensary, overseeing daily operations, ensuring compliance, and handling patient needs. It involves hiring, developing, and training a team of patient advocates.

Responsibilities

• Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary
• Provide excellent customer service to all patients while coaching other team members
• Administer routine inspections to maintain accurate inventory of all cannabis products
• Manage and supervise the activities of patient advocate staff
• Ensure that all procedures are updated in store for best practice
• Train dispensary staff on standard operating procedures and product knowledge
• Manage daily financial reporting requirements and oversee all cash handling procedures
• Develop and maintain a schedule of all patient advocate staff
• Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team
• Protect patient rights by overseeing the employee HIPAA education program and ensuring confidentiality
• Oversee patient education and counseling programs, reviewing and revising disseminated information
• Assist in ensuring the dispensary’s compliance with all relevant statutes, regulations, and directives
• Ensure traceability of product is maintained from reception to final sale
• Receive, check and enter inventory into NAV when shipments arrive
• Maintain the appearance of the store, ensuring all areas are clean, safe, and guest-ready

Requirements

• Must be 21 Years of Age
• Must be able to pass a Level 2 Background Check (FBI)
• Excellent oral and written communication skills
• Interpersonal skills
• Proficiency in Microsoft Office
• Close attention to detail
• Excellent time management skills
• Strong customer service skills
• Ability to work efficiently with employees, customers, government agencies, and the public

Qualifications

• High school diploma/GED required
• 1-3 years of experience

Skills

* Required skills