Parts & Service Coordinator - Parts Sales

About This Role

Coordinate the flow of parts and service requests for concrete pump manufacturing, serving as the point of contact between customers, technicians, and parts sales to ensure excellent customer service and operational efficiency. Maintain accurate inventory records and process orders.

Responsibilities

• Greet office visitors and callers, making them feel welcome and comfortable, and answering any questions.
• Respond to customer inquiries timely via telephone and/or email and log interactions in the Salesforce case management system.
• Work closely with customers to coordinate repair service requests.
• Submit work orders for any repairs or maintenance required for equipment.
• Recognize the correct component as a solution to a customer's need.
• Assist customers in accurately identifying the parts required.
• Safely select, lift, and move parts that vary in size and weigh up to 50 pounds.
• Load Small Parcel Carriers using mobile equipment.
• Sort products of various sizes and weights and stage for proper warehouse put-away.
• Confirm the accuracy of received materials and verify the quality and quantity of parts received.
• Replenish parts in bin and rack areas throughout the warehouse.
• Maintain the cleanliness of the work area (housekeeping).

Requirements

• Good communication, written, and organizational skills
• Forklift, crane, and heavy lifting equipment experience
• Basic computer skills
• Excellent problem-solving and customer service skills
• Detail-oriented, self-motivated individual able to work well independently and in a team environment
• Mechanically inclined
• Ability to lift up to 50 lbs repetitively

Qualifications

• High school diploma or equivalent, Associate or Bachelor’s degree in a related discipline or the equivalent in relevant experience is strongly preferred

Nice to Have

• SAP experience

Skills

* Required skills

Benefits