Partner Success Manager

About This Role

Manage assigned partners to support engagement with FinThrive, focusing on revenue retention and growth. Collaborate with various internal teams to ensure partner satisfaction and achieve revenue targets.

Responsibilities

• Meet and exceed quarterly and annual client revenue targets
• Comply with renewal process and meet or exceed annual renewal targets
• Identify growth opportunities within assigned client base
• Foster high response rate and positive KLAS and Net Promoter survey scores
• Ensure client satisfaction through consistent onsite meetings and remote client management
• Negotiate and manage complex escalated states of communication
• Capture and track client value metrics and targets to demonstrate ROI
• Create Account Plans in collaboration with Sales Executives
• Internally document At-Risk Mitigation Plans
• Accept responsibility/accountability for responding to all assigned client issues and tasks
• Assure satisfaction among customer groups by monitoring and responding to feedback
• Identify opportunities for operational and process improvements
• Manage all renewals and accurate listing of contract expiration dates
• Protect existing revenue and conduct monthly analysis of revenue variances
• Serve as internal escalation point for issues regarding a client’s contract or invoices
• Conduct business reviews with quarterly or annual frequency and monthly pulse checks

Requirements

• 5+ years of healthcare industry knowledge, specifically revenue cycle management
• 5+ years in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions in healthcare SaaS based technology companies or in the RCM function of a hospital
• Executive presence and presentation skills
• Ability to drive continuous product value
• Experience developing product use cases with customers
• Proactive self-starter with autonomy and ownership of territory
• Collaborative team player and quick learner
• Strong written and verbal communication skills
• Experience interfacing with both internal team members and external clients
• Computer knowledge including MS Office (Outlook, Word, Excel, PowerPoint)

Qualifications

• 5+ years of healthcare industry knowledge, specifically revenue cycle management, and 5+ years in a related post-sales or professional services function within healthcare SaaS technology companies or RCM function of a hospital.

Nice to Have

• Knowledge of FinThrive products and services or competitors
• Experience using Salesforce
• Experience working with Channel Partners

Skills

* Required skills

Benefits