Part-Time Keyholder

About This Role

As a Part-Time Keyholder, you will act as a Manager on Duty, overseeing store operations, customer inquiries, and ensuring a tidy environment. Your role will involve communicating Rothy's values and brand story while providing expert product knowledge to enhance the customer experience.

Responsibilities

• Act as Manager on Duty when Assistant Store Manager and Store Manager are not present
• Learn all operational procedures and assist with customer inquiries on the floor
• Oversee opening and closing procedures for the store
• Effectively communicate Rothy’s brand story, values, and mission to customers
• Support store leadership in communicating important updates to Retail Associates
• Assist in keeping the entry area, display area, and floor clean and tidy
• Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store
• Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality
• Serve as a point person for all store associate questions and relay outstanding issues to store leadership

Requirements

• 2+ years of Retail, Hospitality, or customer-oriented experience
• Positive attitude
• Ability to make customers happy
• Collaborative and team-oriented mindset
• Comfortable in a fast-paced, ever-changing environment
• Excellent communicator
• Careful listener able to provide timely solutions
• Comfortable working on feet up to 8 hours a day
• Able to lift up to 25 pounds
• 18 years of age or older

Qualifications

• 2+ years of Retail, Hospitality, or customer-oriented experience

Benefits