Keyholder

About This Role

The Keyholder is a vital retail leadership role, focusing on creating a welcoming, service-led environment and driving sales for Ana Luisa, a sustainable jewelry brand. This position supports customers and teammates through product expertise, operational duties, and embodying the brand's ethical values.

Responsibilities

• Foster a welcoming, inclusive team culture built on collaboration and positivity
• Support training, coaching, and daily motivation to help team members reach their potential
• Lead by example on the sales floor, delivering exceptional customer service and setting performance standards
• Communicate goals, KPIs, and brand updates clearly to the team
• Use deep product knowledge to guide customers to the perfect pieces for their style and story
• Achieve and exceed sales and KPI goals through authentic, customer-first selling
• Partner with store leadership to create strategies that boost performance and team engagement
• Execute daily operational tasks, including opening/closing, transactions, returns, and inventory management
• Maintain brand visual standards and ensure all displays are clean, organized, and on-brand
• Participate in inventory counts, shipments, and stock replenishment

Requirements

• 1+ year of retail leadership experience
• Proven ability to drive sales and lead by example
• Strong communication and problem-solving skills
• Ability to work nights, weekends, and holidays
• Open availability

Qualifications

• High School Diploma or equivalent preferred
• 1+ year of retail leadership experience

Nice to Have

• Jewelry experience
• Familiarity with Shopify
• Familiarity with Google Workspace
• Familiarity with inventory systems

Skills

* Required skills

Benefits