Part Time Field Service Representative

About This Role

This Field Service Representative role focuses on insurance premium collection for assigned agencies, providing exceptional door-to-door customer service and generating new sales referrals.

Responsibilities

• Collect monthly premiums from policyholders in one or more assigned agencies
• Answer questions or refer customers to the proper department to resolve any issues
• Follow-up on customer inquiries or concerns to ensure completion
• Follow up on any outstanding balances to avoid policy lapses
• Use technology to process premium payments
• Perform administrative responsibilities in updating and maintaining customer and payment information

Requirements

• Customer service experience
• Ability to visit customers in-person at their homes
• Must be at least 18 years of age
• Valid driver’s license with required 100/300 auto insurance
• Dependable vehicle for daily travel
• Ability to meet the requirements of a background check, motor vehicle report check and drug test
• Excellent communication skills – both in person, via telephone and in writing
• Ability to build and maintain customer relationships
• Exceptional customer service skills
• Resourcefulness in answering questions or solving any issues for the customer
• Consistent follow up on any open issues related to customers
• Takes initiative and is self-driven to succeed

Qualifications

• Customer service experience