Outreach & Education Coordinator

About This Role

Coordinate and implement a statewide outreach and education campaign for the Massachusetts Senior Medicare Patrol (SMP) Program, focusing on preventing, detecting, and reporting healthcare fraud, errors, and abuse, especially for vulnerable populations.

Responsibilities

• Plan, design, and implement a statewide culturally appropriate outreach and education campaign to prevent, detect, and report healthcare errors, fraud, and abuse.
• Plan, design, and implement bi-annual multi-pronged media outreach and education campaign to reach Medicare and Medicaid beneficiaries, family members, and caregivers.
• Conduct targeted outreach to un-served, underserved, limited English speaking, rural, Native American, and other vulnerable populations.
• Coordinate outreach and education efforts with the MA SMP Program Volunteer Coordinator to ensure appropriate volunteer matches for assignments.
• Establish annual calendar for MA SMP educational events, community forums, health fairs, religious and cultural festivals, and other outreach opportunities.
• Identify volunteer opportunities with partner organizations and work with MA SMP Volunteer Coordinator to match and assign volunteer team members.
• Comply with all reporting requirements by capturing and recording programmatic data in Senior Medicare Patrol Program's Information and Reporting System (SIRS) database.
• Actively participate in the planning and execution of the MA SMP Program's Monthly Statewide Volunteer Team Member meetings.
• Attend ACL Sponsored trainings, meetings, and conferences as assigned by Program Director.
• Participate in the MA SMP Program's work groups and department meetings.

Requirements

• Minimum of three years of experience in program management
• Expertise in designing and implementing outreach and education campaigns targeting LEP and vulnerable populations
• Experience working with diverse, multicultural, and LEP populations
• Experience in designing and coordinating multi-pronged, multi-ethnic, multi-lingual media campaigns
• Experience in delivering presentations and public speaking
• Excellent communication skills, both written and spoken
• Computer proficiency (Office 365, Excel, PowerPoint, SurveyMonkey, social media platforms)
• Excellent organizational skills and attention to detail
• Ability to carry out tasks with minimal supervision
• Ability to prioritize multiple tasks and complete assignments timely
• Knowledge of office management, administrative, and systems
• Ability to travel throughout the state and transport outreach materials
• Ability to lift up to 30 pounds
• Valid driver's license and reliable transportation

Qualifications

• BA/BS in a relevant field.
• Minimum of three years of experience in program management, with additional experience potentially substituting for a degree.

Nice to Have

• Bilingual and bicultural applicants encouraged

Skills

* Required skills

Benefits