Onsite Administrator (Print) - OSA Level II
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Upload Your ResumeAbout This Role
This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems for print services. The successful candidate will ensure customer satisfaction by addressing inquiries, conducting installations, and maintaining daily production goals.
Responsibilities
- Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols
- Identify incident trends for escalating incidents, adhering to strict timeframes, and following established protocols
- Conduct routine installations and configurations and proficiently assemble and integrate system/products in accordance with standard protocols
- Respond to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately
- Execute approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes
- Maintain daily production goals and consistently exceed contract-required response times
- Manage consumable inventory and replace toner/consumables/paper
- Clear paper jams and assist end user with device functionality
- Coordinate with HP with SW branded support and report customer dissatisfaction
- Assist with the collection of usage pages per devices and swap out devices with spares as needed
Requirements
- 2-5 years of related work experience, preferably in maintenance, quality, or a related field
Qualifications
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
- 2-5 years of related work experience, preferably in maintenance, quality, or a related field
Nice to Have
- Strong knowledge in Amazon Web Services
- Experience in Auditing
- Knowledge of Business Process
- Experience with Business Requirements
- Skills in Change Management
- Background in Computer Science
- Proficiency in Data Analysis
- Familiarity with Information Systems
- Knowledge of Information Technology Infrastructure Library
- Experience in IT Service Management
- Familiarity with Linux
- Knowledge of Microsoft Azure
- Experience in Project Management
- Familiarity with SAP Applications
- Skills in Technical Support
Skills
* Required skills
Benefits
About HP
HP IQ is HP's new AI innovation lab. Combining startup agility with HP's global scale, building intelligent technologies that redefine how the world works, creates, and collaborates.