Nutrition Care Coordinator

About This Role

This role coordinates the provision of enteral nutrition formula and supplies for patients, ensuring timely delivery and maintaining cohesive relationships with staff to optimize the nutrition program's effectiveness.

Responsibilities

• Perform monthly monitoring of enteral nutrition patients, including supply inventory review via ENT-Enteral Refill Assessment and processing Delivery Tickets.
• Maintain current enteral orders, track expiration dates, generate order renewals, and fax to prescribers.
• Provide patients with formulary supply types and quantities within guidelines, promoting formulary conversion when indicated.
• Ensure authorization and order are not expired prior to refill, communicating with teammates responsible for authorization as needed.
• Take payment from patients/caregivers as required and escalate payment questions/concerns to the Patient Pay team.
• Respond to enteral patient inquiries, including tracking shipments upon request.
• Communicate with CMC Pump Champion and pharmacy/warehouse teams regarding enteral pump needs, problems, and issues.
• Coordinate enteral pump swaps for yearly maintenance and as needed, completing ENT-Discharge with pump progress notes.
• Coordinate inventory needs with Supply Chain and CMC warehouse staff.
• Follow the enteral discharge for inactivity process to maintain a clean census and place outbound calls to patients in advance of monthly refill.
• Identify and escalate clinical or operational enteral issues beyond capability to appropriate enteral team members.
• Observe legal and nutrition guidelines for safeguarding patient information confidentiality.
• Participate in on-call ECOE rotation as scheduled by Enteral COE Manager or Enteral Supervisor.

Requirements

• High School Diploma or equivalent
• One year of relevant work experience
• Experience in organizing information and communication with the public
• Excellent oral and written communication skills
• Excellent customer service skills
• Flexible and able to work effectively in a multidisciplinary team
• Knowledge of basic medical terminology
• Basic competency with Microsoft Office software

Qualifications

• High School Diploma or equivalent
• At least one year of relevant work experience in organizing information and public communication

Nice to Have

• Experience in enteral nutrition
• Experience ordering products and coordinating deliveries
• Knowledge of medical records, reimbursement and/or nutrition

Skills

* Required skills

Benefits