Medical Office Representative II
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
Serve as the welcoming front-line ambassador and crucial administrative hub for Dignity Health, ensuring exceptional customer service and seamless clinic operations. This role involves managing patient communications, administrative tasks, and supporting clinic goals.
Responsibilities
- Serve as the primary customer service contact, managing communications and distributing calls/messages for all stakeholders
- Update patient demographics and verify insurance information
- Take legible, clear, and accurate messages per specific expectations
- Schedule appointments and procedures accurately and timely via the electronic system
- Perform various clerical duties supporting clinic goals
- Handle sensitive information responsibly
- Consistently demonstrate customer service expectations per Dignity Health Medical Foundation audit tools
- Accurately complete and document ROI, HIPAA, and other forms
- Route, manage, prioritize, and complete tasks every hour or per specific expectations
- Accurately collect and data-enter payments, providing receipts and following all cashiering procedures
Requirements
- High School Graduate or GED
- Exceptional interpersonal and communication skills
- Meticulous attention to detail
- Strong organization skills
- Proficiency with electronic systems
- Proactive problem-solving abilities
- Dedication to customer satisfaction
Qualifications
- High School Graduate General Studies or High School GED General Studies
- Entry level with a preference for 6 months experience in an outpatient setting or high-volume customer service role
Nice to Have
- 6 months experience in an outpatient setting as a Medical Office Receptionist performing similar duties
- Experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries
- 6 months experience as a Medical Office Receptionist within Dignity Health Medical Foundation
- Experience with multi-line phones/ACD phones
Skills
* Required skills
About Dignity Health
Dignity Health Medical Foundation is a California nonprofit public benefit corporation with care centers throughout California, an affiliate of Dignity Health - one of the largest health systems in the nation.