Manager, Renewal Analytics and Insights

About This Role

This role will deliver actionable operational intelligence to improve renewal execution, predictability, and retention outcomes across the business. It will own renewal operational KPIs, insights, and predictive analytics, partnering with Finance to align execution drivers with financial performance metrics.

Responsibilities

• Own and evolve renewal operational KPIs and dashboards
• Deliver recurring insight narratives for executive leadership and regional teams
• Define and maintain a scalable renewal analytics dataset or data mart
• Establish and govern operational metric definitions, data quality checks, and consistent reporting logic
• Leverage existing predictive models to identify risk and opportunity early in the renewal lifecycle
• Operationalize model outputs for regional teams through segmentation views, prioritization logic, risk triggers, and recommended actions
• Analyze drivers behind renewal performance and operational outcomes to identify root causes, bottlenecks, and systemic issues
• Measure the impact of playbooks, workflow changes, and automation initiatives
• Partner with Finance to support forecast quality by surfacing operational risks and execution drivers
• Provide analytics support for the Renewal Excellence Council, quarterly business reviews, and executive decision forums

Requirements

• 6+ years experience in analytics, operations analytics, customer success or renewal analytics, revenue operations, or similar role
• Demonstrated success building operational KPI frameworks, dashboards, and executive-ready insights
• Advanced proficiency in SQL, Excel or Google Sheets
• Experience using BI tools such as Tableau, Power BI, or Looker
• Proven ability to partner cross-functionally with Finance, Customer Success, Sales, and Systems teams
• Strong communication skills with the ability to translate complex data into clear recommendations

Qualifications

• 6 or more years of experience in analytics, operations analytics, customer success or renewal analytics, revenue operations, or a similar role within a SaaS or recurring revenue business

Nice to Have

• Experience with predictive analytics or machine learning using tools such as Python or R
• Familiarity with Gainsight or similar customer health platforms and Salesforce data concepts
• Strong understanding of SaaS renewal motions, commercial workflows, and contract lifecycle concepts

Skills

* Required skills

Benefits