Manager Patient and Family Support Services / Child Life/Healing Environment

About This Role

Manage Child Life, Healing Arts, Teacher/School Liaison, and Spiritual Care programs across Children's Nebraska. This role involves leading program innovation, managing budgets, and fostering staff development to enhance care for patients and families.

Responsibilities

• Lead program innovation and growth, ensuring alignment with organizational strategy, accreditation standards, and best practices
• Develop, implement, and evaluate policies, processes, and services that enhance quality, safety, and patient/family experience
• Manage departmental budgets, staffing models, and resources to ensure cost-effective operations
• Monitor performance metrics, productivity, and resource utilization, making data-driven recommendations for improvement
• Recruit, hire, and retain highly qualified staff, fostering an inclusive and supportive culture
• Provide leadership, coaching, and professional development opportunities for team members
• Collaborate with interdisciplinary teams to integrate psychosocial and spiritual care into treatment planning and care delivery
• Serve as a liaison to hospital committees, leadership councils, and external partners, advocating for family-centered practices
• Guide education initiatives for staff, students, and community members regarding Patient & Family Holistic Support Services
• Promote awareness of Child Life, Healing Arts, The Hub, School Liaison, Spiritual Care, and holistic support professions

Requirements

• Master's Degree in Child Life (or related field), Divinity, Theology, Spiritual Care, or related healthcare/human services field
• Minimum 5 years of relevant experience in Child Life, Spiritual Care, or family-centered healthcare services
• Minimum 3 years of progressive leadership experience, including supervision and program management
• Experience in pediatric or healthcare settings
• Strong knowledge of pediatric psychosocial development and spiritual care practices
• Demonstrated success in program and people leadership
• Ability to communicate effectively across diverse disciplines and populations
• Skill in budget management, resource allocation, and data-driven decision-making
• Capacity to build collaborative relationships
• Ability to remain calm and effective in crisis and sensitive family situations
• CCLS - Certified Child Life Specialist or BCC - Board Certified Chaplain

Qualifications

• Master's Degree in Child Life (or related field), Divinity, Theology, Spiritual Care, or related healthcare/human services field
• Minimum 5 years of relevant experience in Child Life, Spiritual Care, or family-centered healthcare services, with a minimum of 3 years of progressive leadership experience including supervision and program management, in pediatric or healthcare settings.

Certifications