Manager, Luxury Personal Shopper

About This Role

Support Personal Shoppers in delivering a premium luxury client experience by managing logistics, liaising with luxury vendors, and maintaining discretion and professionalism across all touchpoints.

Responsibilities

• Provide attentive, professional service to clients with utmost discretion and confidentiality
• Deliver a seamless omni-channel shopping experience across digital and physical platforms
• Maintain detailed client notes, preferences, and communications
• Partner with luxury vendors and concession partners to secure product access, exclusive offerings, and preferred service
• Support in-store appointments and events, including preparing fitting rooms, pulling merchandise, and managing client services
• Represent the Personal Shopper in-store, coordinating logistics and communication across all client engagements
• Uphold Bloomingdale’s outstanding presentation standards and assist with selling support tasks as needed
• Remain flexible to support peak business demands, including evenings, weekends, and holidays

Requirements

• High School Diploma or equivalent
• 1-2 years of relevant retail, luxury, hospitality, or client service experience
• Strong interpersonal and communication skills with a polished, professional presence
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Digital and social media fluency (Instagram, TikTok, Meta, Canva, Adobe Suite)
• Resourceful, proactive, and comfortable working independently while upholding brand standards
• Ability to maintain confidentiality when working with VIP clients

Qualifications

• High School Diploma or equivalent required - Bachelor’s degree preferred
• 1-2 years of relevant retail, luxury, hospitality, or client service experience; prior experience supporting a high-performing professional preferred

Nice to Have

• Bachelor’s degree
• Prior experience supporting a high-performing professional

Skills

* Required skills

Benefits